FAQ

How long will it take to receive my order?

Every Lumkids piece is carefully made to order. Production usually takes 3–5 working days, followed by shipping. Delivery times vary depending on your location, but you’ll receive a tracking link as soon as your order is on its way.

Do you ship internationally?

We ship within Europe. Shipping to Belgium and the Netherlands is free; for other EU countries we charge €15 shipping.

How can I track my order?

As soon as your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your parcel every step of the way.

Can I change or cancel my order?

Because we start production shortly after an order is placed, changes or cancellations are only possible within 24 hours of purchase. Please contact us as soon as possible at hallo@lumkids.be.

Which payment methods do you accept?

We accept all major credit and debit cards, as well as secure payment options such as Google Pay, Klarna, MasterCard and Shop Pay.

Are your products sustainable?

Yes. Our products are 3D-printed using a plant-based biopolymer, a more sustainable alternative to traditional plastic. Every item is made to order, which helps us minimise waste and avoid overproduction.

Are all products made in Belgium?

Yes, every Lumkids product is carefully designed, 3D-printed and finished by hand in Belgium.

Can I return my order?

Of course. You can return your order within 14 days of receipt. Items must be unused, in their original condition and returned in their original packaging. Personalised items cannot be returned unless they are defective.

How do I start a return?

To start a return, simply email us at hallo@lumkids.be with your order number and the reason for the return. We’ll guide you through the process.

How long does it take to receive my refund?

Once we have received and checked your returned item, your refund will be processed within 5 working days. Depending on your payment provider, it may take a few extra days for the amount to appear in your account.

What should I do if my item arrives damaged?

If your order arrives damaged or defective, contact us within 48 hours of delivery at hallo@lumkids.be. Include your order number and photos of the item, and we’ll arrange a replacement or refund.

Do you offer exchanges?

Because every item is made to order, we don’t offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.

How can I contact Lumkids?

We’re happy to help. You can reach our customer service team at hallo@lumkids.be and we’ll get back to you as soon as possible.