Refund policy

We have a 14-day return period. This means you have 14 days after receiving your order to request a return, without giving a reason (EU right of withdrawal).

To be eligible for a return, your item must be in the same condition you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hallo@lumkids.be. Returns must be sent to the following address: Terbekehofdreef 24, 2610 Antwerp, Belgium.

Please note: items sent back without first requesting a return will not be accepted. Return shipping costs are paid by the customer, and the original shipping costs are not refunded.

Questions about your return? Feel free to contact us at hallo@lumkids.be.

Damages and issues

Please check your order on receipt and contact us within 48 hours if the item is defective or damaged, or if you received the wrong item. In that case we cover the return costs and make sure it is resolved quickly.

Exceptions / non-returnable items

Personalised items (for example with a name on the shade) cannot be returned unless they are defective. Sale items and gift cards can also not be returned.

Exchanges

The fastest way to get what you want is to return the current item and, once the return is approved, place a separate order for the new item.

Refunds

Once we have received and checked your return, we will let you know whether the refund is approved. If approved, you will be refunded within 5 working days to your original payment method. Your bank may need some time to process the refund. More than 15 working days since your return was approved? Contact us at hallo@lumkids.be.