At Lumkids, we do everything we can to provide you with a great experience. Are you not 100% satisfied with your purchase? You can return your order within 14 days.
Return conditions
To accept a return, the product must be:
Unused and in its original condition
In its original packaging
Provided with all labels and accessories
Registered within 14 days of receipt
Personalized products cannot be returned unless they are defective.
How to request a return?
Send an email to hallo@lumkids.be with the subject"Return order number"
State your name, order number, and reason for return
We will confirm your return request within 1 business day
Send the product to:
LUMKIDS by adoro Terbekehofdreef 24 2610 WIRLIJK Belgium
Return costs
Return costs are at the customer's expense. We recommend sending the package by registered mail. Lumkids is not responsible for lost return packages.
Refund
Once we receive and inspect your return, we will refund the purchase amount within5 business daysvia the original payment method.
Please note: original shipping costs will not be refunded.
Received a defective or incorrect product?
Have you received a defective or incorrect product? Please contact us within 48 hours at hallo@lumkids.be with photos. In this case, we will bear the return costs and ensure a quick solution.
Questions?
Feel free to contact us at hallo@lumkids.be. We will respond within 1 business day.
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